Express Industry – Impact & Bottleneck Assessment

This study examined the role of the express delivery industry globally and in India. It identified the areas where it can support Indian businesses to grow and exports, the issues that the sector faces and made policy recommendation. One of the key recommendations was to treat express as an essential service, which has happened during the 2020-COVID-19 pandemic. The study was based on secondary data and information analysis and a primary survey.

The report was published by Oxford University Press and has been released in a Seminar by Mr. Ajay Shankar, Member Secretary of the National Manufacturing Competitiveness Council (NMCC) at Hotel The Lalit, Barakhamba Lane, New Delhi on Feb. 8, 2012.



Facilitating Trade and Global Competitiveness Express Delivery Services in India
Author(s): Dr. Arpita Mukherjee, Parthapratim Pal, Subrata Mitra, Ramneet Goswami, Souvik Dutta


ICRIER Working Paper:

Addressing New Service Sectors in WTO/FTAs: Express Delivery and India
Author(s): Dr. Arpita Mukherjee, Mr. Parthapratim Pal, Ms. Ramneet Goswami


Journal Articles:

“Facilitating Trade and Improving Competitiveness through Improved Road Network: Issues and Way forward”, in Foreign Trade Review, Indian Institute of Foreign Trade, Volume 48, number 2, May 2013, pgs 247-254.

“Foreign Direct Investment in the Indian Express Delivery Sector: Experiences of UPS, FedEx, DHL, and TNT”, co-authored in Productivity, Vol. 51, No. 3, October – December 2010, pgs 224-236

“The New Indian Postal Bill: Issues and Way Forward”, with P. Pal, and S. Mitra, in Economic and Political Weekly Vol. XIV. No. 49, December 4-10, 2010, pgs 18-22

“Exploring relationships between key success factors and performance metrics for Indian Express Delivery Service Providers”, coauthored, in Supply Chain Forum: An International Journal, Vol. 11- No. 2, June 2010, pgs 72-84


Op-Ed Articles:

Does the express and courier industry need a regulator?, co-authored with Parthapratim Pal and Ramneet Goswami published in Cruising Heights, October 2010.

Social Impact of Globalizing Transport Services: The Case of India, International Transport Forum, Forum Paper 2009-9, OECD/ITF, Paris 2009, available at (last accessed on May 25, 2020).

Questions about Nagpur’s viability remain, co-authored with Parthapratim Pal and Subrata Mitra published in Cruising Heights, December 2009.

A survey of Indian Express Delivery Service Provider, co-authored with Subrata Mitra, Parthapratim Pal and Souvik Dutta, Indian Institute of Management, Calcutta, Working Paper Series, WPS No. 638, May 2009.