The Information Technology (Amendment) Act, 2008, sought to bolster the regulatory framework provided by the existing Consumer Protection Act (1986) and its subsequent amendment in 2005, to address the complexities of electronic transactions...
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November, 2023
The Guidelines focus on addressing deceptive practices in user interfaces and experiences (UI/UX), defined as ‘dark patterns’. These patterns are designed to deceive or manipulate users into unintended actions, undermining consumer autonomy and decision-making and may violate the rights of consumers. The guidelines outline various types of dark patterns and expressly prohibit entities from engaging in such practices.
June, 2022
The Guidelines target misleading advertisements, aiming to protect consumer rights. They delineate the responsibilities of manufacturers, service providers, advertisers, and advertising agencies, and outline penalties for violations.
July, 2020
The Rules govern interactions involving goods or services transacted over digital or electronic networks, imposing obligations on e-commerce entities to provide relevant details (such as seller information and return, refunds, warranty, or payment methods) about the goods or services offered to enable informed decision-making.
September, 2019
